Skip to main content
Scheduled Maintenance: Some services may be unavailable during this time.
Christmas Opening Hours: Please check when you can reach us during the holidays.
Please Note: We’re currently experiencing a technical issue that may affect access to your customer portal. In the meantime, you can still report a claim or breakdown as normal by calling 0203 738 7300.
Unfortunately your broker may be currently experiencing technical issues with their customer portal, which may prevent you from logging in. We apologise for any inconvenience this may cause. Please contact them for any insurance queries and you can report any claims by calling 0203 738 7300.
Please Note: On 25th May 2026, due to the bank holiday, our Customer Services teams will be closed. If you require an update on an existing claim, this is available via your broker customer portal. You can still report a new claim or home emergency by calling 0203 738 7340

About us

At One Call Claims, we believe that managing your claim shouldn’t be a headache. That’s why we’ve created a stress-free full-service way to manage your claims. From reporting an accident or home emergency to starting a claim and viewing progress of existing claims, we’ve got you covered.

file plus

Need to report an incident?

To make it simple and easy for you, you can report your claim online. Please have available the details of the incident and the information of anyone or anything which was involved.

file magnifying glass

Want to review an existing claim?

If you are looking for an update on an ongoing claim, wanting to upload additional information orevidence, or simply want to view the details of your incident report. You can click below to view anexisting claim.

If you have any questions, please visit our FAQs section or, if you’d like to discuss an ongoing claim, please contact us via our live chat service.

star

Provide feedback

Your feedback is important to us and we always strive to improve our services. Want to let us know how we’re doing? Leave us a review.

circle question

Have any questions?

Have a question or issue about an ongoing or new claim? Check out our frequently asked questions for advice and support.

Live chat issue

Our Opening Hours

To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.