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Scheduled Maintenance: Some services may be unavailable during this time.
Christmas Opening Hours: Please check when you can reach us during the holidays.
Please Note: We’re currently experiencing a technical issue that may affect access to your customer portal. In the meantime, you can still report a claim or breakdown as normal by calling 0203 738 7300.
Unfortunately your broker may be currently experiencing technical issues with their customer portal, which may prevent you from logging in. We apologise for any inconvenience this may cause. Please contact them for any insurance queries and you can report any claims by calling 0203 738 7300.
Please Note: On 25th May 2026, due to the bank holiday, our Customer Services teams will be closed. If you require an update on an existing claim, this is available via your broker customer portal. You can still report a new claim or home emergency by calling 0203 738 7340

Christmas Opening Hours

New Claims & Home Emergency

To report a new claim or home emergency, you can contact us 24/7 on 0203 738 7340.

When You Can Reach Us

Our festive opening hours are listed below so you know the best times to contact us regarding an existing claim during the holiday season.

Day
Phone Line Opening Hours
Live Chat Opening Hours
23rd December
8:00am to 8:00pm
9:00am to 5:30pm
24th December
9:00am to 3:00pm
9:00am to 3:00pm
25th December
Closed
Closed
26th December
9:00am to 5:30pm
Closed
27th December
9:00am to 5:30pm
Closed
28th December
9:00am to 5:30pm
Closed
29th December
8:00am to 8:00pm
9:00am to 5:30pm
30th December
8:00am to 8:00pm
9:00am to 5:30pm
31st December
9:00am to 5:30pm
9:00am to 5:30pm
1st January
Closed
Closed
2nd January
8:00am to 8:00pm
9:00am to 5:30pm

Alternatively, you can select your insurance provider from the list below to access their dedicated Claims Portal. This secure and easy-to-use platform is available 24/7 and offers a quick and convenient way to manage your claims online. Through the portal, you can report a new claim, check the progress of an existing claim, and request breakdown assistance without the need to call. It’s designed to give you complete flexibility and control whenever you need it.

Breakdown Assistance

No closures – One Call Rescue is available 24/7, 365 days a year. To request breakdown assistance quickly and easily, select your insurance provider from the list below to access their dedicated Claims Portal. From there, you can manage your request online without the need to call.

Select your insurance provider

To claim on your insurance policy, please select your insurance provider from the list below to start your claim:

Can’t find what your looking for, or have a question?

Take a look at our frequently asked questions

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Our Opening Hours

To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.