Scheduled Maintenance: Some services may be unavailable during this time.
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Please Note: We’re currently experiencing a technical issue that may affect access to your customer portal. In the meantime, you can still report a claim or breakdown as normal by calling 0203 738 7300.
Unfortunately your broker may be currently experiencing technical issues with their customer portal, which may prevent you from logging in. We apologise for any inconvenience this may cause. Please contact them for any insurance queries and you can report any claims by calling 0203 738 7300.
Please Note: On 25th May 2026, due to the bank holiday, our Customer Services teams will be closed. If you require an update on an existing claim, this is available via your broker customer portal. You can still report a new claim or home emergency by calling 0203 738 7340

What is comprehensive plus?

Comprehensive Plus is an add-on that enhances your Driving Other Vehicles (DOV) cover. Without this add-on, DOV usually only provides third party cover. This means damage to the vehicle you are driving is not covered. With Comprehensive Plus, you may be covered for damage to the vehicle you are driving, on a fully comprehensive basis, when using it occasionally or in an emergency.

What am I covered for under my Comprehensive Plus?

With this cover, If you have the Driving Other Vehicles benefit and are using another vehicle on an occasional or emergency basis, you may be covered for: Accidental damage to the vehicle you are driving Loss or damage caused by fire Theft of the vehicle This cover only applies if all policy terms and conditions are met.

What is not covered under my Comprehensive Plus?

This policy does not cover: Claims above the £20,000 limit Mechanical, electrical, or breakdown-related faults Damage caused by using the wrong fuel Injury, death, or damage to third-party property (these are covered under your main motor policy) Driving a vehicle without: Valid Driving Other Vehicles cover The owner’s permission Vehicles that are leased, hired, or rented Vehicles without valid comprehensive insurance

Are there any restrictions on my Comprehensive Plus?

Yes. To keep your cover valid: Your motor insurance payments must be up to date Your main motor policy must remain active If your motor insurance policy is cancelled, your Comprehensive Plus cover will also be cancelled.

Are there any obligations to my Comprehensive Plus policy?

Yes. This policy is only valid if: You have an active motor insurance policy Your policy includes the Driving Other Vehicles benefit Your vehicle is roadworthy and insured Your cover will no longer apply if: Your vehicle is written off Your vehicle is stolen and not recovered Your vehicle is not roadworthy In these cases, you will not be insured to drive another person’s vehicle under this policy.

How do I claim on comprehensive plus?

To make a claim, please call our First Notification team on: 020 3738 7300 We will guide you through the process and let you know what information you need to provide.

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Our Opening Hours

To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.