Who are One Call Claims in relation to my motor claim?
One Call Claims is a claims management company authorised and regulated by the Financial Conduct Authority (FCA) (Firm Reference Number: 714016). We handle claims on behalf of One Insurance Limited and also provide accident management services for other insurance customers involved in non-fault incidents.
What is an accident management company?
An accident management company helps if you’ve been involved in a non-fault accident. They can arrange: Vehicle repairs and replacement vehicle on a credit basis In many cases, costs are recovered from the at-fault party’s insurer, so you may not need to claim on your own policy or pay an excess.
What happens after I make my claim?
We aim to handle your claim as quickly and smoothly as possible. The time it takes will depend on the details of your claim and whether we have all the information we need. Once your claim is set up, we’ll keep you updated. You can also track progress and see if we need anything from you by selecting ‘View My Claim’ at: https://www.onecallclaims.co.uk/view-my-claim/
Why don’t you have an active phone line for existing claims?
We use live chat so we can respond to customers more quickly and efficiently. This helps us handle queries faster and keep you updated in real time.
How long will my motor claim take?
Every claim is different, so we can’t give an exact timeframe. We’ll keep you updated throughout and always aim to resolve your claim as quickly as possible.
Will I lose my NCB?
If you claim through your own insurance policy, we can’t confirm whether your no claims bonus will be affected. Please speak to your broker for advice specific to your policy. If your claim is non-fault and all costs are recovered, your no claims bonus is usually not affected.
Can I claim for personal possessions?
If your vehicle is damaged or lost due to an accident, fire, theft, attempted theft, or vandalism, your policy may cover personal belongings. Please check your policy for full details, including exclusions and deductions. To make a claim, send us: Photos, receipts, or proof of purchase Your claim number A list of items you’re claiming for Email: [email protected] For car seats or bases, proof of purchase is required. We aim to review your claim and contact you within 14 days.
What happens if I have an accident with an uninsured driver?
Each case is reviewed individually. If we can identify the driver, we’ll try to recover costs directly from them. If your policy includes an Uninsured Driver Promise, and the accident wasn’t your fault, we will normally: Recover your excess from the Motor Insurance Bureau (MIB) Restore your no claims bonus This depends on having sufficient details about the vehicle and driver.
What is the difference between a credit hire vehicle and a courtesy vehicle?
Credit hire vehicle: Provided by an accident management company Arranged after a non-fault accident Usually similar to your own vehicle Provided on a credit basis (no upfront cost) Costs are recovered from the at-fault insurer (subject to terms) Courtesy vehicle: Provided by the repairing garage selected by your insurer Usually a small/basic car Subject to availability Only provided if your car is being repaired
Can I have the number for my broker?
Your broker is a separate company and any contact information can be found on their individual websites: Yoga Insure Zen One Call Insurance One Click Direct One Protect One Direct