Can I have an update on my motor claim?
If you would like an update on your claim, please refer to our live chat services on contact us page.
Who are One Call Claims relation to my home claim?
One Call Claims is a claims management company authorised and regulated by the Financial Conduct Authority (FCA) (Firm Reference Number: 714016). We handle claims on behalf of One Insurance Limited If your policy is with another insurer, → We may take the first notification, then pass your claim to your insurer why?
What can I claim for on my home insurance?
You can usually claim for damage caused by insured events such as: Fire Flood Storm damage Theft or vandalism Accidental damage (if included by your insurer) Your cover will depend on your policy and any add-ons you have.
Do I need to contact my insurer directly?
No—please contact One Call Claims first. We will check your policy and either: Handle your claim, or Direct you to your insurer if needed
How long will my home claim take?
Every claim is different. Timeframes depend on: The type and severity of damage Whether inspections are needed How quickly information is provided We will keep you updated throughout your claim.
Will my premium increase after a claim?
We are unable to advise on this. Your premium may be affected depending on your insurer and claim details. Please contact your broker for more information.
Can I have an update on my home claim?
If you would like an update on your claim, please call us on 0203 738 7300 (option 4 and option 2)
What are sums insured?
The amount shown on your schedule as the most we will pay for claims resulting from one incident unless otherwise stated in this policy booklet or any clause. This is also known as sums insured.
What is a storm?
Wind with gusts at least 55mph, heavy rainfall at a rate of at least 25mm per hour, snow to a depth of at least 30cm in 24 hours, or hail that causes damage to hard surfaces or breaks glass. We will also take other factors, such as where the property is located, into consideration. These extreme weather conditions can cause damage to even well-maintained homes.
Why would my home insurance claim get rejected?
There are several reasons why a claim may not be accepted, including: The issue is not covered by your policy The damage was caused by wear and tear or poor maintenance You are trying to claim for storm damage but we do not consider the weather to be severe enough to be classed as a storm The value of your claim is below your policy excess You can check your policy documents to confirm your level of cover and provider.