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Scheduled Maintenance: Some services may be unavailable during this time.
Christmas Opening Hours: Please check when you can reach us during the holidays.
Please Note: We’re currently experiencing a technical issue that may affect access to your customer portal. In the meantime, you can still report a claim or breakdown as normal by calling 0203 738 7300.
Unfortunately your broker may be currently experiencing technical issues with their customer portal, which may prevent you from logging in. We apologise for any inconvenience this may cause. Please contact them for any insurance queries and you can report any claims by calling 0203 738 7300.
Please Note: On 25th May 2026, due to the bank holiday, our Customer Services teams will be closed. If you require an update on an existing claim, this is available via your broker customer portal. You can still report a new claim or home emergency by calling 0203 738 7340

Your non-fault claims questions answered

If you've been involved in an accident that wasn't your fault, you're likely wondering what happens next and what support is available to you. This page has been created to guide you through the non-fault claims process and answer some of the most common questions we receive.

Every claim is unique, so the information provided may not cover every circumstance. If you can’t find the answer you’re looking for, please contact us and a member of our team will be happy to help.

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Our Opening Hours

To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.