One Call will be performing a server upgrade, which will limit access to our call centre and online services. During this period, we will only be able to take emergency claim notifications by phone, and full claim processing will be completed once services are restored. If your claim is not an emergency, please get in touch after the upgrade is complete. This maintenance will take place from 4pm on Saturday 18th April up until 11am on Sunday 19th April 2026.
You will still be able to contact us for any claims which you are in need of emergency assistance and we will still provide you with the services you require. However, during this time we will be taking the basic information in order to create your notification and provide you with assistance and we will be contacting you after our service down time to finalise your notifications.
Over time servers need routine maintenance and upgrades, which will cause an outage in One Call’s services. This means we also have very limited access to their systems. We apologise for any inconvenience but will be back up and running as soon as possible.
One Call is dedicated to ensuring all of our customers receive a fast and efficient service. The upgrade will help them keep up to speed with all customers’ demands and needs.
Need to make a claim or broken down call 0203 738 7300
One Call are planning on going offline at 4pm on Saturday 18/04/2026 until 11am on Sunday 19/04/2026.
Meaning we will have very limited access to their systems.
One Call Group
You can bring it back any time from the accessibility link in the footer.
To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.