Skip to main content

Scheduled Maintenance: Some services may be unavailable during this time.

Christmas Opening Hours: Please check when you can reach us during the holidays.

Please Note: We’re currently experiencing a technical issue that may affect access to your customer portal. In the meantime, you can still report a claim or breakdown as normal by calling 0203 738 7300.

Unfortunately your broker may be currently experiencing technical issues with their customer portal, which may prevent you from logging in. We apologise for any inconvenience this may cause. Please contact them for any insurance queries and you can report any claims by calling 0203 738 7300.

Please Note: On 25th May 2026, due to the bank holiday, our Customer Services teams will be closed. If you require an update on an existing claim, this is available via your broker customer portal. You can still report a new claim or home emergency by calling 0203 738 7340

Need to view your claim?

You can view the progress of your claim with ease online through the claims portal.

View Existing Claims

Check your claims status

Chat to an Agent

Start live chat

Track your claim easily

Need to check the progress of your claim? We’ve made it simple. Use the links below to access the correct claims portal for your policy and stay up to date on every step.

Please note: One Call Claims handles claims for One Call Insurance, One Click, One Protect, One Direct, Yoga Insurance and Zen Insurance. Before contacting us, please ensure everyone involved is safe. If you’re at the roadside, call us as soon as it’s safe, and we’ll take care of the arrangements.

Select your insurance provider

To view the progression of your claim, please select your insurance provider from the list below to login:

Need help?

Our friendly claims team is here to assist via live chat if you have any questions.

Live chat issue