Bereavement and vulnerability

The loss of a loved one

We would like to take this opportunity to express our deepest condolences at this time.

To make things as easy as possible for you during this difficult time, we have partnered with a company called Life Ledger, they are a free to use service who will not just only handle any insurance accounts, but they are working with over 700 companies in water, electric, gas, banking, broadband, insurance and many more.

Their free, easy-to-use service allows families to inform all the businesses connected to the deceased from one place, removing any of the back and forth and multiple contact to different companies during what is already a difficult time. For this reason, we highly recommend you visit their website and create your free account:

Further support

Alternatively, should you need any help or support in the handling of a loved one’s policy, please feel free to contact us via live chat and we will be more than happy to assist you.

To enable us to process any changes, or if necessary, a cancellation, we will require a copy of the policy holder’s death certificate. We may also require proof of executor. Please have this to hand when you contact us.

Alternatively, if you prefer you can write to us as the address below. Please send a letter including the policy holder’s full name and policy number, plus your contact details and a copy of the policy holders’ death certificate, and we will be in contact.

One Call Claims Ltd
First Point
Balby Carr Bank
South Yorkshire

Or, if you’d prefer to speak to a member of our dedicated bereavement team you can call us on 01302 567800. Our bereavement team are available Monday to Friday – 9am until 5:30pm.

Struggling financially, are elderly or vulnerable?

If you are experiencing financial difficulties, are vulnerable or elderly and struggling to self-serve via live chat or via our customer portal – please call us on 01302 567800.

Our dedicated vulnerable customer team are available Monday to Friday, 9am until 5:30pm.

Please think before you call and if you can self-serve or contact us via live chat, we’d really appreciate it. We’re trying to keep our phone lines clear for customers that are elderly, vulnerable, or struggling financially – so please do not call this number if you are able to self-serve as this dedicated vulnerable customer team will be unable to assist you.