Providing peace of mind should the unexpected happen
What is an emergency?
Aside from landlord insurance policies, or policies where the property is unoccupied or the policyholder is the executor of the estate, every home policy provided by One Call Insurance comes with a basic level of home emergency cover.
Make a home emergency claim
Included as standard:
For those that need a little more from their home emergency cover, your policy can upgrade to a Premium or Executive level of cover. These upgrades also cover you for emergencies arising out of damage to guttering and soffits and covers you to stay in a hotel should you need to leave your home temporarily due to a claim. Our Executive cover goes even further to provide the removal of rats/mice as well as cover for your boiler and heating. To see what else may be covered by your level of home emergency cover provided by One Call Insurance please visit our policy documents page.
It’s important to remember that home emergency cover does not cover extensive repairs or permanent fixes – you’ll still have to claim on your home insurance for that. What’s more, cover levels vary and some exclusions may apply. Depending on the emergency and how it occurred, permanent repairs are usually provided by your home insurance policy.
Although we’ve made every effort to make our website clear and simple to understand, we recognise some terms may need further explanation. Our glossary has been set up to provide you with a better understanding of any terminology you may come across during the claims process.