For the purposes of the General Data Protection Regulation (GDPR) and following the transposition of the Data Protection Bill, the Data Processor, in relation to any personal data you supply, is One Call Claims Limited.
Section 1 – Who we are:
In this Privacy Notice, ‘we’, ‘us’ and ‘our’ refers to One Call Claims Limited. You can ask for further information about our use of your personal information, by contacting our Data Protection Officer either by email at [email protected] or by post at Unit 1, Carolina Court, Doncaster, DN4 5RA. Please include your full name, policy number, reference number, registration number or postcode where possible to allow us to locate your file.
One Call Claims Limited is a joint data controller and is registered as such with the Information Commissioners Office under registration number Z2600838. One Call Claims Limited is a UK registered company; authorised and regulated by the Financial Conduct Authority (FCA) and operates from the registered business address as noted above.
All personal information provided by you is held securely and in confidence by us in our computerised and other records. When we process your personal information we do so in a lawful and fair way and in compliance with the terms of the regulations. We maintain strict security standards and procedures with a view to preventing unauthorised access to your data. We use leading technologies to protect the security of your data.
Stage 2 – What information we process:
We process your information in order to administer, pursue or defend a claim on your behalf.
We may receive personal information about you from any of the following sources:
The information we receive may consist of the following personal data:
Some of the personal information we ask you to provide may be sensitive (special category) as defined in the legislation, e.g. you may have to give us information about your medical history, criminal convictions and driving offences. We are allowed under the legislation to collect such information for specified “insurance purposes” without your specific consent but it will only be used for the purposes set out in section 3.
In some cases, we may not require medical information, for example you may have a medical condition that the DVLA does not need to be aware of or your policy type may not require medical information, therefore we will not ask for this information. However, if the information is volunteered by you when contacting us, we may keep a note of this on your file in order to allow us to make any necessary adjustments to assist you further during future correspondence. These adjustments will be made in line with the 2010 Equality Act and the Financial Conduct Authority rules on dealing with potentially vulnerable consumers. If you would not like us to note this information on your record, please make this clear during any contact to us.
Driving licence checks
If you provide your driving licence number (optional), national insurance number (optional) and/or a DVLA check code, this information may be passed to the DVLA, the HMRC (Her Majesty’s Revenue and Customs) and DWP (Department of Work and Pensions) in order to confirm your identity, your (or any named driver’s) licence status, entitlement, relevant restrictions and endorsements/conviction data. Undertaking searches using this information will help us to prevent fraud and check the information is correct on your policy.
Section 3 – How we will use your information:
The collection and use of information (also known as processing) such as your name, address, date of birth, claims history, what/who you insure, medical conditions and conviction details are necessary to provide you with a claims service. Without this information, we will be unable to provide claims services. We process information based on consent (if given), legal obligations and for the purposes of legitimate interest. We also collect information for the following reasons:
Stage 4 – Who we might share your information with:
Your information may be used for the purposes of insurance claim administration by us, its associated companies and agents, by reinsurers, by your insurance intermediary or underwriter. It may be disclosed to regulatory bodies for the purpose of monitoring and or enforcing our compliance with any regulatory rules/codes. Your information may also be used for research and statistical purposes and crime prevention.
We may also share your personal information with:
In the event of a claim, we may need to disclose information to the third party representatives in order to best deal with your claim. We may also share your information with any other party involved in that claim such as third parties, their insurer, solicitor or representative and medical teams, the police or other investigators. We also may have to investigate your claims and conviction history.
Section 5 – How long do we keep your data:
Your personal data will be held on record for 21 years and 4 months for the purposes for which it was originally collected and for the purpose of defending a legal claim or to process an outstanding insurance claim.
This enables us to help you should there be any issues relating to the insurance cover provided.
Your personal data will be deleted and erased after this period.
Stage 6 – Your rights and access to your information:
You have a number of rights concerning the personal information we use, these include the right to:
To request a copy of your data and make a formal ‘subject access request’ please contact us via email [email protected] or write to us at Data Protection Officer, Unit 1, Carolina Court, Doncaster, DN4 5RA. Please include your full name, date of birth, address and postcode. We may request further information to validate your identity before the request is processed.
The information requested will be sent within 30 days unless the requests are complex or numerous in which case, we may extend this time by a further 2 months. We will notify you if this is the case.
There will be no charge for a request for data however, if it can be demonstrated that the requests are excessive, repetitive or frivolous, we may charge a reasonable fee or choose to refuse your request.
You can request that we delete your personal data from our systems
We may choose to refuse your request if we believe that:
You can request that we temporarily stop the processing of your personal data if you believe that:
If such a restriction is put in place, then we will not process your data without informing you first that the reason for the restriction has been lifted.
Exceptions to this are that we can continue to process your data as follows:
Section 7 – Important Information
Please note that if you give us false or inaccurate information it may invalidate your insurance policy or could affect the amount we pay to settle any claims you make under the policy.
If any information we hold is inaccurate, please contact us or your intermediary to update your personal data.