When you report accidental damage:

• We check whether your home insurance policy includes cover
• Some policies include:

• Limited accidental damage (e.g. fixed glass or sanitary ware)
• Extended accidental damage (sometimes included or an add-on)

What happens next:

• If your home insurer provides the cover,
• → We will pass you to your insurer

If your cover is through the One Insurance accidental damage add-on,

→ One Call Claims will handle the claim

You only need to contact us once—we’ll guide you.