This policy does not cover:

• General exclusions:

Non-emergency situations (e.g. minor leaks, lost keys)

External pipes or shared drainage systems

Damaged caused by trying to find out where a leak is coming from (like pulling tiles up in your bathroom)

Secondary facilities (e.g. if you still have a working toilet)

Heat pump systems

Wear and tear or poor maintenance

Routine home maintenance

Damage to domestic appliances (e.g. fridge, freezer)