What is reinstatement? - One Call Claims

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Please Note: On 25th May 2026, due to the bank holiday, our Customer Services teams will be closed. If you require an update on an existing claim, this is available via your broker customer portal. You can still report a new claim or home emergency by calling 0203 738 7340

Reinstatement means restoring your home to the condition it was in before the damage occurred.

This may include repairs, rebuilding, or replacing damaged parts of your home.

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