If your claim is found to be your fault, your excess is usually not refunded.

If we recover all costs from the third party and liability is accepted, we will try to recover your excess for you. If successful, this will be refunded. However, this cannot be guaranteed.

If you have excess protection, you will still need to pay your excess upfront, but you may be able to claim it back through your provider.

For more information, please contact us on 020 3738 7300.