Scheduled Maintenance: Some services may be unavailable during this time.
Christmas Opening Hours: Please check when you can reach us during the holidays.
Please Note: We’re currently experiencing a technical issue that may affect access to your customer portal. In the meantime, you can still report a claim or breakdown as normal by calling 0203 738 7300.
Unfortunately your broker may be currently experiencing technical issues with their customer portal, which may prevent you from logging in. We apologise for any inconvenience this may cause. Please contact them for any insurance queries and you can report any claims by calling 0203 738 7300.
Please Note: On 25th May 2026, due to the bank holiday, our Customer Services teams will be closed. If you require an update on an existing claim, this is available via your broker customer portal. You can still report a new claim or home emergency by calling 0203 738 7340

What am I covered for under my Helmet & Leather cover?

If your claim is due to an accident or theft, your policy may cover: Protective motorcycle clothing Helmet cameras Passenger clothing European cover (if included in your policy) You can make multiple claims during the policy period, subject to your policy terms and limits. If you have an Enhanced or Ultimate policy, you may also receive a £250 cash benefit following a successful claim for damage to your protective clothing or helmet camera.

What am I not covered for under my Helmet & Leather cover?

This policy does not cover: Wear and tear or gradual damage Damage not caused by a motorcycle accident Incidents outside the policy period Use of your motorcycle for: Hire and reward Courier or delivery services Racing, rallies, competitions, or trials Theft where items were not stored securely when not in use Mechanical or electrical faults

Do I have to pay an excess?

If you have a basic policy, you will need to pay an excess. The exact amount will be shown in your policy schedule.

What do I need to do when I make a claim?

When making a claim, please ensure: Your policy payments are up to date You report the incident as soon as reasonably possible You provide proof of purchase (such as receipts) for any items you are claiming for

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Our Opening Hours

To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.