How to make a claim?
You can make a claim in three ways: Online: Log in to your portal and select Make a claim. Follow the steps to report the incident. If no one else was involved (for example, damage caused by a tree or animal), you can complete the claim fully online. Once submitted, one of our agents may contact you to confirm details. By phone: Call us on 020 3738 7300 Website: https://www.onecallclaims.co.uk/make-a-claim/
Can I report a windscreen claim on my portal?
If you have a private car policy, yes – you can report all claims, including windscreen, in your customer portal. If you are a commercial vehicle platinum member, you’ll need to call us on 020 3738 7300. You can also start a claim here: https://www.onecallclaims.co.uk/make-a-claim/ Watch Our Quick Guide
What happens if I cancel my claim?
If you cancel your claim at any stage and we have already paid costs on your behalf (such as recovery or storage), you will be responsible for paying those costs.
What does insurance mean?
Insurance is a way of protecting yourself financially if something goes wrong. You pay a premium, and in return your insurer may cover the cost of certain losses or damage, depending on your policy. For example, motor insurance can help cover repairs, theft, or damage after an accident.
What is the difference between a fault and non-fault claim?
A non-fault claim is when your insurer can recover all costs from another party. A fault claim is when your insurer cannot recover the costs (even if the accident wasn’t your fault). Examples: Someone hits your car and your insurer recovers the cost → non-fault Your car is damaged, we have paid for repairs but we cannot recover the full costs → fault Important: All claims must be declared to insurers, whether fault or non-fault If your claim is still ongoing, it may be treated as fault until costs are recovered
What should I do if I am involved in an incident?
Stop safely Pull over when it is safe to do so Exchange details If asked, you must provide: Your name and address Insurance details Vehicle registration If you are not the owner, give the owner’s name and address Do not admit fault Collect information If possible, gather: Other driver(s) details Phone numbers Vehicle registrations Witness details Photos of the scene (if safe) Record additional details Injuries Police involvement and reference numbers Once you have this information, contact One Call Claims and we will guide you through the next steps.
How do I make a home insurance claim?
To make a claim, please contact One Call Claims on: 020 3738 7300 (option 4 and option 2) We will take the details of what has happened and guide you through the next steps.
What should I do in the event of a claim?
In the event you need to make a claim you should: Take any necessary steps to prevent further damage to the property e.g. shut off the water supply, turn of the gas and/or electric Not dispose of any damaged items or carry out or have carried out any permanent repairs, as We may need to inspect the damage images Take images of any damaged items or property Call the police in the event of a break-in attempted break-in and get a crime reference number Contact us on 0203 738 7300 (option 4 and option 2)
Who will handle my home insurance claim?
This depends on your policy: If your policy is with One Insurance Limited, → One Call Claims will handle your claim from start to finish If your policy is with another insurer, → We may take the first notification, then pass your claim to your insurer
What happens after I report a claim?
Once you contact us: We gather details about the incident We check your policy and level of cover We confirm who will handle your claim Your claim is then progressed by the appropriate team We’ll always make sure your claim is directed to the right place.