- Who We Are
We're not your insurance broker - we're your claims team
The One Call Group's dedicated claims team — separate from your insurance broker, and here to handle your claim from start to finish.
- Watch
Who we are, and how we help
A quick guide to what One Call Claims does, and how we work alongside your insurance broker.
- The key difference
Two teams, two jobs
We work closely with your insurance broker, but we're a separate company with a different role. Knowing who does what gets you to the right team quicker.
- Your policy
Your broker or insurer
The broker or insurer you bought your policy through — such as One Call Insurance — looks after your policy: arranging, renewing, amending or cancelling cover, taking payments, updating your details and answering questions about your cover.
Not sure who yours is? It's shown on your policy documents and welcome email.
- One Call Group
- Your claim
One Call Claims
The One Call Group's specialist claims company. We work alongside your broker to support you when you need to make a claim — managing it as quickly, efficiently and smoothly as possible, from the moment you report it.
We can't make changes to your policy or take payments — that stays with your broker or insurer.
- Works alongside these brokers
The One Call Group brokers
Whichever of these brokers your policy is with, they look after your insurance — and One Call Claims is the specialist claims company that works alongside them when you need to make a claim.
- What we handle
The claims we look after
One Call Claims handles more than motor accidents. What happens next depends on the type of claim — and, in some cases, who your insurer is.
Motor accident claims
- Non-Fault
The accident wasn't your fault
One Call Claims is the approved accident management company for your broker. Our experienced team manages your claim from start to finish — arranging vehicle repairs, providing a replacement vehicle where appropriate, assisting with injury claims and recovering uninsured losses.
- Fault
The accident was your fault
What happens next depends on your insurer:
- One Insurance motor policy: we’ll manage your claim and support you throughout the process.
- Insured elsewhere: still contact One Call Claims — we’ll put you through to your insurance provider, who will continue the claims process.
Home claims
Home Emergency & Accidental Damage
We support eligible customers with Home Emergency and Home Accidental Damage claims — even if your home insurance is provided by another insurer.
One Insurance Home policy
Hold a One Insurance Home policy? We’ll also manage your home insurance claim — providing expert support and guidance from the moment you report it through to conclusion.
- Quick guide
Who should I contact?
Here's the quickest way to reach the right team for your enquiry.
Your insurance broker
For anything about your policy
- Arranging, renewing, amending or cancelling your policy
- Making a payment or updating your details
- Questions about your cover
- Finding your policy documents
One Call Claims
To make or manage a claim
- An accident that wasn't your fault
- An accident that was your fault — we'll manage it if you're with One Insurance, or put you through to your insurer if you're covered elsewhere
- A Home Emergency or Home Accidental Damage claim (eligible customers)
- A One Insurance home insurance claim
- Checking progress on an existing claim
Need to make a claim?
Whether it’s a motor accident that wasn’t your fault, a home emergency or a One Insurance home claim, our specialist team is ready to help. Report your claim online or give us a call and we’ll take it from there.
Got a question about your policy instead? Please contact the broker or insurer you bought it from.