What does insurance mean?
Insurance is a way of protecting yourself financially if something goes wrong. You pay a premium, and in return your insurer may cover the cost of certain losses or damage, depending on your policy. For example, motor insurance can help cover repairs, theft, or damage after an accident.
Can I have the number for my broker?
Your broker is a separate company and any contact information can be found on their individual websites: Yoga Insure Zen One Call Insurance One Click Direct One Protect One Direct
What is Lifestyle Excess Protection?
Lifestyle Excess Protection is an add-on policy that helps you claim back the excess you pay when making a claim on your: Motor Home Pet Travel insurance You can make multiple claims during the policy period, as long as the total amount paid does not exceed the overall limit shown in your policy documents. Watch Our Quick Guide
What am I not covered for under my Lifestyle Excess Protection?
This policy does not cover: Claims under non-personal insurance policies Incidents that happened outside the policy period Home Emergency call-out fees or excess payments Policies that do not cover you within the correct territorial limits Claims where your excess has already been waived or reimbursed Claims involving vehicles used for: Hire and reward Racing, rallies, competitions, or trials
Are there any restrictions on my Lifestyle Excess Protection?
Yes – your cover has an overall limit (also called an “aggregate limit”). Once this limit is reached, no further claims will be paid. You will also need to provide proof that you have paid your excess, such as: A receipt A settlement letter
How long do I have to claim my excess back?
You must notify us of your claim within 90 days of paying your excess.
How do I claim my excess back?
Once you have paid your excess, you can submit a claim by emailing: [email protected] Please include: Proof of excess payment (e.g. receipt or settlement letter) Your policy or claim details Watch Our Quick Guide
How do I make a home insurance claim?
To make a claim, please contact One Call Claims on: 020 3738 7300 (option 4 and option 2) We will take the details of what has happened and guide you through the next steps.
What should I do in the event of a claim?
In the event you need to make a claim you should: Take any necessary steps to prevent further damage to the property e.g. shut off the water supply, turn of the gas and/or electric Not dispose of any damaged items or carry out or have carried out any permanent repairs, as We may need to inspect the damage images Take images of any damaged items or property Call the police in the event of a break-in attempted break-in and get a crime reference number Contact us on 0203 738 7300 (option 4 and option 2)
Who will handle my home insurance claim?
This depends on your policy: If your policy is with One Insurance Limited, → One Call Claims will handle your claim from start to finish If your policy is with another insurer, → We may take the first notification, then pass your claim to your insurer