Scheduled Maintenance: Some services may be unavailable during this time.
Christmas Opening Hours: Please check when you can reach us during the holidays.
Please Note: We’re currently experiencing a technical issue that may affect access to your customer portal. In the meantime, you can still report a claim or breakdown as normal by calling 0203 738 7300.
Unfortunately your broker may be currently experiencing technical issues with their customer portal, which may prevent you from logging in. We apologise for any inconvenience this may cause. Please contact them for any insurance queries and you can report any claims by calling 0203 738 7300.
Please Note: On 25th May 2026, due to the bank holiday, our Customer Services teams will be closed. If you require an update on an existing claim, this is available via your broker customer portal. You can still report a new claim or home emergency by calling 0203 738 7340

What is Guaranteed Hire Vehicle cover?

Guaranteed Hire vehicle cover is an optional insurance add-on that provides a temporary replacement vehicle while your car is being repaired or while you wait for a settlement. We aim to provide a similar vehicle to suit your needs (for example, for work or family use), where possible.

What is Guaranteed hire vehicle? What is covered?

This cover provides a replacement vehicle for up to 28 days if your car is unusable following an insurance claim and your insurer cannot provide one. You are covered for: A hire vehicle (up to 2000cc or electric equivalent, up to 7 seats) Up to 28 days’ use £25 per day transport costs if no vehicle is available (up to £525 per claim) Free delivery and collection within the UK Access to a 24/7 helpline

What is not covered under my Guaranteed Hire cover?

This policy does not cover: Hire costs incurred before your claim is approved Vehicles over 2000cc (or equivalent) Claims without a valid motor insurance claim Costs such as fuel, fines, tolls, or fees during the hire period Pets in the hire vehicle Windscreen-only claims Claims covered under another policy You are also not covered for claims arising from: Deliberate or criminal acts (except fire, theft, or vandalism)

Are there any restrictions on my Guaranteed Hire cover?

Yes. To use this cover: Your motor insurance payments must be up to date You must follow the hire company’s terms and conditions In the event of theft, the incident must be reported to the police Additional requirements: A £60 deposit is required when arranging the hire This is refundable, subject to the vehicle being returned in good condition and no fines being issued

What are my obligations for my Guaranteed Hire cover?

To use this cover, you must: Be at least 21 years old, or provide your own insurance if not Hold a valid UK or EU driving licence Provide a credit or debit card Complete the hire agreement Inform us when you receive your claim settlement so we can arrange vehicle collection Important: All hire vehicles carry a minimum £500 excess for any damage during your hire period.

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Our Opening Hours

To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.