Scheduled Maintenance: Some services may be unavailable during this time.
Christmas Opening Hours: Please check when you can reach us during the holidays.
Please Note: We’re currently experiencing a technical issue that may affect access to your customer portal. In the meantime, you can still report a claim or breakdown as normal by calling 0203 738 7300.
Unfortunately your broker may be currently experiencing technical issues with their customer portal, which may prevent you from logging in. We apologise for any inconvenience this may cause. Please contact them for any insurance queries and you can report any claims by calling 0203 738 7300.
Please Note: On 25th May 2026, due to the bank holiday, our Customer Services teams will be closed. If you require an update on an existing claim, this is available via your broker customer portal. You can still report a new claim or home emergency by calling 0203 738 7340

What is tools in transit cover?

Tools in Transit cover protects your tools against loss, theft, or damage while they are: Being loaded or unloaded Transported in your vehicle Temporarily stored in your vehicle

What am I covered for under my Tools in Transit cover?

We will cover the cost of replacing your tools if they are lost, stolen, or damaged while: In transit Being loaded or unloaded Stored temporarily in your vehicle This typically includes tools such as: Hand tools (e.g. hammers, screwdrivers, spanners) Power tools (e.g. drills, saws, grinders) Specialist trade tools (e.g. plumbing or electrical equipment) Toolboxes and tool storage cases We will pay up to the amount shown in your policy schedule for each claim. You can make multiple claims during the policy period, subject to your policy terms and limits.

What is not covered under my Tools in Transit cover?

This policy does not cover: Wear and tear or gradual damage Incidents outside the policy period Items permanently fixed to your vehicle Use of your vehicle for: Hire and reward Racing, rallies, competitions, or trials Theft where: Your tools were not securely stored, or There is no sign of forced entry Personal belongings Indirect losses, such as loss of income due to not having your tools

Are there any restrictions on my policy?

Yes. For each claim, you are covered up to the limit shown in your policy schedule. We may also ask you to provide proof of ownership or purchase, such as receipts.

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Our Opening Hours

To discuss your existing policy you can speak to us on live chat Monday to Friday 9am – 8pm, Saturday and Sunday 9am – 4pm.